Who we can help

When it comes to helping people in society with multiple needs, there are four main groups that are usually involved - and they're our four primary audiences.

Service users

Service users

We believe that the users themselves are often best-placed to identify the services that will work for them. Service users are consulted throughout the development of new services, and their feedback and ideas for future tools in valued and encouraged.

  • Offer opinions
  • Manage personal budgets
  • Assess risks
  • Set goals
  • Get results

Support workers

Support workers

Our system supports a move away from conventional commissioning, in favour of the allocation of personal budgets and the freedom to choose services. It's a more efficient way of working that ensures better results.

  • Build worthwhile working relationships
  • Find out what works for your peers
  • Share your views
  • Secure better outcomes

Organisations

Organisations

Communication is the heartbeat of the E-Choice Channel and it's what drives organisations to create, adapt and develop the most effective services.

  • Test new approaches in a low-risk environment
  • Gain valuable feedback
  • Collaborate, share and grow
  • Build relationships with support workers and service users
  • Gather data on how people are choosing services

Commissioners

Commissioners

With increasing demand for personalised budgets, commissioners will find this tool aids their work, through offering:

  • Details of needs identified and choices made
  • Summarised outcomes achieved through choices of support
  • Client feedback
  • Identify gaps in local market
  • Cost benefit analysis of support purchased and outcome achieved

E-Choice gives a fantastic opportunity for people to make their own choices on how they plan their support – what, when and where they want it. I am delighted that our volunteers have been involved in the design of this service.

Jeremy Swain
Chief Executive, Thames Reach